Terms of service

Last Updated: March 10, 2026

1. Company Details

RAMBLION is a women's fashion retailer operated by VINTEX GROUP LIMITED, a company incorporated in Hong Kong under Companies Registry number 79746374. We serve customers worldwide.

For any questions, concerns, or assistance, you may contact us at:

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM
We aim to respond to all inquiries within 24 hours.

2. Products and Descriptions

We take all reasonable steps to ensure that the descriptions, images, and specifications of products listed on our website are accurate, truthful, and up to date. All product images are representative of the actual items sold. Descriptions accurately reflect the size, colour, composition, and function of the goods.

We reserve the right to limit product sales, quantities, or services, discontinue products, or modify descriptions or pricing at our sole discretion. We cannot guarantee that product colours will display identically across all devices.

3. Pricing and Payment

All prices are stated in USD ($) and are inclusive of any applicable taxes unless otherwise stated. Prices may be subject to change without prior notice but will not affect orders already confirmed.

Payment must be made in full at the time of purchase. We accept all major debit and credit cards, as well as PayPal, Apple Pay, Google Pay, and other secure payment methods indicated on our website.

4. Shipping and Delivery

We aim to dispatch all orders within 1 to 3 business days of confirmation. Delivery timeframes may vary depending on your shipping location and selected service at checkout. Shipping costs are clearly displayed at checkout.

In the event of a return, customers are responsible for return shipping costs. If an item arrives faulty, damaged, or incorrect, we will send a free replacement at our cost and, in most cases, there is nothing to send back (see Section 7).

5. Cancellations

You may request to cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, please contact us immediately at help@ramblion.shop.

Once an order has been dispatched, it can no longer be cancelled but may be returned in accordance with our Return & Refund Policy (see Section 6).

6. Returns and Refunds

At RAMBLION, we offer a 30-day return policy. Customers may return items within 30 days of receipt for a full refund, subject to the conditions below.

Return Eligibility:

  • Items must be unused, unworn, unwashed, and in their original condition (unless faulty or damaged upon arrival)
  • Returned with original packaging and all tags included

Return Procedure:

  1. Email us at help@ramblion.shop within 30 days of delivery
  2. Include your order number and, if the item arrived damaged or incorrect, clear photos of the issue
  3. We reply within 24 hours with your return options and step-by-step instructions

Return Shipping Costs:

  • Defective, damaged, or incorrect items: we send a free replacement at our cost — in most cases there is nothing to send back (see Section 7)
  • Change of mind or wrong size ordered: Return shipping costs are the customer's responsibility. Original shipping fees are non-refundable.

Refund Process:

Once the returned goods are received and inspected, we will confirm receipt by email and issue a full refund within 7 business days. Refunds will be credited to the original payment method. Please note that banks or card issuers may require additional time to process the transaction.

Non-Returnable Items:

For hygiene and safety reasons, certain products may not be eligible for return. These will be clearly indicated on their respective product pages.

7. Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or not as described, we will send you a free replacement. Please contact us as soon as possible at help@ramblion.shop, ideally within 72 hours of delivery, with clear photos of the issue. All associated costs are covered by RAMBLION, and in most cases there is nothing to send back. If a replacement is not available, we will agree a suitable alternative remedy with you.

8. Exchanges

Need another size, color, or item? Email us at help@ramblion.shop with your order number and the size, color, or item you’d like instead, and we’ll guide you through the exchange.

9. Legal Compliance

RAMBLION complies with all applicable US consumer protection laws, including the Federal Trade Commission (FTC) regulations, the CAN-SPAM Act, and applicable state consumer protection statutes. Nothing in these Terms shall affect your statutory rights as a consumer.

10. User Conduct

By using our website, you agree not to use our products or services for illegal or unauthorized purposes, transmit malicious code, reproduce or resell any part of the Service without express written permission, or engage in any conduct that violates applicable laws. A breach of any Terms may result in immediate termination of your access to our Services.

11. Third-Party Links

Our website may contain links to third-party websites. We are not liable for third-party content, services, or transactions. We encourage you to review the policies of any third-party site before engaging with them.

12. Limitation of Liability

We do not guarantee uninterrupted, secure, or error-free Service. The Service and products are provided "as is" and "as available." RAMBLION and its affiliates are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products, except where such liability cannot be excluded under applicable law.

13. Indemnification

You agree to indemnify and hold RAMBLION, VINTEX GROUP LIMITED, and their affiliates harmless from any claims or demands arising from your breach of these Terms or violation of any applicable laws or rights of third parties.

14. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Nothing in this section deprives you of the protection afforded to you by the mandatory consumer protection laws of the country or state in which you reside. If you are a consumer resident in the United States, you retain all rights and remedies available to you under applicable federal and state consumer protection law.

15. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated versions will be published on this page with the revised effective date. Continued use of our website following any changes constitutes acceptance of those changes.

16. Contact Information

  • Store: RAMBLION
  • Company: VINTEX GROUP LIMITED
  • Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy Central, Hong Kong
  • Email: help@ramblion.shop
  • Contact Form: Contact Us
  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM
  • We aim to respond to all inquiries within 24 hours.

  • RAMBLION is a trading name of VINTEX GROUP LIMITED, registered in Hong Kong.

Company Information

Company name: VINTEX GROUP LIMITED
Business registration number: 79746374
Registered address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy Central, Hong Kong
Email: help@ramblion.shop