Return & Refund Policy
Return Shipping Costs
If you are returning an item because you changed your mind or ordered the wrong size, the return postage is your responsibility. The exact cost depends on the carrier you choose.
If an item arrives damaged, faulty, or incorrect, you pay nothing: we send a free replacement at our cost, and in most cases there is nothing to send back.
Customer Responsibility for Returns
Return postage is the customer's responsibility on change-of-mind and wrong-size returns. There are no hidden fees, restocking charges, or deductions from your refund for returnable items. Damaged, faulty, or incorrect items are never charged to you — see Damaged, Faulty or Incorrect Items below.
30-Day Return Window
You have 30 days from the delivery date to initiate a return or exchange for eligible items.
Where Returns Are Sent
Our returns center is located outside the United States, so every return is an international shipment. Before you send anything, our team gives you the complete return address, the steps to follow and what to write on the customs form. Parcels sent without these instructions may not be accepted.
- Cost: international postage costs more than domestic postage. For change-of-mind or wrong-size returns, this postage is paid by you, and the price depends on the carrier and the weight of your parcel. We recommend asking your carrier for a quote before you decide to return.
- Before you ship, ask about an exchange: a different size or color can be arranged without sending the item back.
- Customs: use a tracked service and declare the parcel as "Returned merchandise". Send us your tracking number: if customs at destination asks for documents, we provide them.
- Damaged, faulty or incorrect items: you never pay return postage. We send a free replacement, and in most cases there is nothing to send back.
How to Start a Return
To begin a return:
- Email us at help@ramblion.shop within 30 days of receiving your order
- Include your order number and, if the item arrived damaged or incorrect, clear photos of the issue
- We reply within 24 hours with your return options and step-by-step instructions
For faulty, damaged, or incorrect items, we'll reship new ones. For all other returns, clear instructions for arranging return postage at your cost will be provided by our team in that reply.
Returns sent without contacting us first may not be accepted.
Condition of Returned Items
To qualify for a full refund:
- Items must be unused, unworn, unwashed, and in their original condition (unless the item arrived damaged or faulty)
- Original packaging and all tags should be included where possible
- Photos submitted with a return or claim must clearly show the item hanging or laid flat on a clean surface; photos taken on the floor may be rejected. We may request a short video if photos are not sufficient to assess the issue.
- Each item may be returned or exchanged once.
- Approved returns must be shipped back within 7 days of approval.
- We strongly recommend using a tracked shipping service and keeping proof of postage; we are not responsible for return parcels lost in transit.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, faulty, or incorrect, contact us within 72 hours of delivery at help@ramblion.shop, including clear photos of the issue. We'll send you a free replacement, with all postage and delivery costs covered by us — you pay nothing, and in most cases there is nothing to send back.
To be eligible, the item must be unworn, unwashed, and have all original tags attached. We may ask you to return the item for inspection before a replacement is issued. If a replacement is not available, we'll agree a suitable alternative remedy with you. Claims relating to items that have been worn or washed, or reported after the 72-hour window, may be declined. This does not affect your statutory rights.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return. These will be clearly indicated on their respective product pages.
Made-to-order pieces: some of our pieces are made to order, produced individually for you in the size and color you choose after you place your order. Because they are made specifically for you, they cannot be returned or refunded for a change of mind or a wrong size. Each made-to-order piece is clearly marked "Made to order" on its product page, so you know before you buy. If a made-to-order piece arrives damaged, faulty or incorrect, it is covered exactly like every other item: free replacement, all postage paid by us. Not sure about your size? Email help@ramblion.shop before ordering and we will help you choose from the size chart.
This applies to orders placed from September 1, 2026. Orders placed before that date follow the policy in force at the time of purchase.
Refund Timeline
Once we receive and inspect your return, we'll confirm via email and issue a full refund within 7 business days. Refunds are issued to your original payment method. No store credit or alternative method will be used without your consent.
Please note: your bank or card issuer may require additional time to post the refund to your account.
Exchanges
Need another size, color, or item? Email us at help@ramblion.shop with your order number and the size, color, or item you’d like instead. Fast, simple, and no return shipping needed.
Questions or Help
We're here to help you with any questions about returns, refunds, or exchanges.
- Email: help@ramblion.shop
- Contact Form: Contact Us
- Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM
- We aim to respond to all inquiries within 24 hours.
